Frequently Asked Questions
Everything visitors usually ask us — from payments to how long a cake can travel.
Do I need a reservation?
Not for cut cakes and baked sweets — they are sold from the showcase daily; just come in and choose.
Whole cakes are not displayed in store, so reserving by the day before is the surest way.
How to order a whole cake→Can I get a whole cake on the same day?
Same-day requests are by phone only (+81-76-247-2788, in Japanese). Regular whole cakes — Drip Cake, Strawberry Shortcake, Chocolate — can often be made in 30–60 minutes, depending on how busy the kitchen is.
On Saturdays and Sundays, same-day cakes are handed over from the afternoon.
What sizes do whole cakes come in?
No. 4 (approx. 12 cm, serves 2–3), No. 5 (15 cm, 4–5), No. 6 (18 cm, 6–8), No. 7 (21 cm, 9–10), No. 8 (24 cm, 10–12). The smallest is No. 4; chocolate cakes go up to No. 6.
Sizes & prices→What payment methods can I use?
Cash, credit cards, QR code payments and e-money (IC cards) are accepted.
Do you have allergen-free or gluten-free items?
No — all items are made in the same kitchen, and some products contain nuts or liqueur, so we cannot guarantee the complete removal of any allergen. If a specific ingredient concerns you, please ask before buying.
How long can I carry a cake?
An ice pack is included with each box (except in the cold season) — good for about one hour. If you have a longer trip, extra ice packs are available; a cooler bag of your own also helps.
How long do the cakes keep?
Fresh cakes are best eaten the same day. Baked sweets keep longer — each package shows its best-before date.
Do you ship? / Can I take sweets home to my country?
Fresh cakes cannot be shipped. Baked sweets can be shipped within Japan only — we do not offer international shipping.
Baked sweets such as madeleines and cookies keep for days and make easy souvenirs.
Can I eat in the shop?
We are a takeout shop. In summer there is a small standing table (up to 2 people); there is no café seating.
Do you speak English?
Phone calls are handled in Japanese only. In store, our team will do their best to help — simple English, pointing at the showcase, and translation apps are all welcome.
Is there parking?
Yes — 8 spaces right in front of the shop.
What are your opening hours and closed days?
Open 10:00–18:00 (items may sell out earlier). Closed on Mondays and Tuesdays, plus one Wednesday each month. Holiday schedules vary — check Google Maps for the latest.
Can I take photos in the shop?
Of course — and we would love to see them. Tag us on Instagram: @noruman.cake.
Are you on Uber Eats?
Yes, selected items (like the Dubai Chocolate Mochi) are available on Uber Eats in Kanazawa.
Still have a question?
Ask us on Instagram (by the day before your visit), or come by the shop — we'll figure it out together.